Privacy Policy

BodyHer ("we", "our", "us") is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

Information we collect

• Order information: name, delivery address, email, phone number, order history.
• Payment information: processed directly by our payment providers (Shopify Payments, PayFast, Yoco). We do not store full card details on our servers.
• Website usage: IP address, browser type, pages visited, referring website, collected through cookies and analytics tools.
• Marketing preferences: if you subscribe to our newsletter or opt in to promotional communications.

How we use your information

• To process, fulfil and deliver your orders.
• To communicate about your order, returns, or account.
• To improve our website, product range and customer experience.
• To send marketing communications where you have opted in — you may unsubscribe at any time.
• To meet legal, tax and accounting obligations.

Sharing your information

We share personal information only with trusted third parties that help us run our business — for example, our e-commerce platform (Shopify), payment processors, courier partners and email service providers. Each is contractually required to protect your information and use it only for the purpose it was shared.

Cookies

We use cookies and similar technologies to run our site, remember your cart, and understand how visitors use bodyher.co. You can disable cookies in your browser, but some parts of the site may not work as expected.

Data retention

We keep personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by South African law (including SARS record-keeping rules).

Your POPIA rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to processing for direct marketing purposes.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email info@bodyher.co.

Security

Our website uses SSL encryption. Payments are processed by PCI-compliant third-party providers. We take reasonable technical and organisational steps to safeguard your data, but no online transmission can be guaranteed 100% secure.

Children

Our products are intended for adults. We do not knowingly collect personal information from anyone under 18.

Contact

For any privacy queries or requests, contact our Information Officer at info@bodyher.co or phone/WhatsApp 061 477 7092.

Last updated: 5 July 2026. This policy is a general template and does not constitute legal advice. Please have a South African-licensed attorney review before publication to confirm full POPIA and ECTA compliance.